Ali Talip Akpınar, Yunus Taş

Kocaeli University

Keywords: Emergency department personnel, emergency department, burnout, job satisfaction


This study investigates to determine whether there is a relationship between perceptions of burnout and job satisfaction for working in emergency services.
This study is conducted through a survey on medical doctor and staff working in emergency services of public hospitals with a capacity of over 50+ beds in Kocaeli Province. As means of data collection, Maslach Burnout Inventory Scale and Minnesota Satisfaction Questionnaire (MSQ) was applied. Cronbach’s alpha analysis and factor analysis were conducted to determine, in internal consistency, the validity and reliability of the sub-dimensions related to Burnout and job satisfaction. Pearson Correlation analysis was conducted to determine the relationship between burnout and job satisfaction of emergency services personnel.
The total number of emergency services personnels is 386. While analysis is performed on 191 survey representation ratio of research universe is %49.48. Average emotional exhaustion score was calculated as 18.31 mid level, the average depersonalization as 7.36 weak level and personal success as 27.56 mid level of emergency services personnel. The average inner satisfaction score was 44.50%, the average external satisfaction 57.83 % and the general satisfaction 45.00% mid level. A weak negative relationship between emotional exhaustion and inner satisfaction was detected. In addition, a weak negative relationship between depersonalization and perceptions of external satisfaction was also found out. It is also determined that there is a mid level relationship between personal success perception and inner and external satisfaction perceptions, and a weak positive relationship between personal success perceptions and general satisfaction perceptions.
Managers should watch over for the staffs’ burnout level and make efforts to improve job satisfaction.